Best Practices For Website Support

1. In Site Comments

The site comments are by far the most effective way of communicating exactly on your site where you need changes done. You can place a comment anywhere within your website and this will help me know exactly where and what you're after and respond where necessary.

Login to the back end of your website by visiting irez.pw - if you've forgotten your password, simply hit forgot password and a new one will be sent to you.

Comments are ideal for enquiries that involve simple changes. For more complex edits you may need to send me an email.

Quick tip: use a new comment for each request so that they can be resolved properly.

2. Search Knowledgebase

For those that like to dip their toes a little further, I do have a complete knowledgebase of articles on how to do just about anything in the site. This is ideal for those of you who are looking to take more control of the editing long term.

Knowledgebase site can be accessed 24/7 by clicking here. It has EVERYTHING there can be done from the editing screen of your site and then some including all the eCommerce features, design aspects and so much more. It is the ideal self service point of reference.

3. Chat Icon

The chat icon at the bottom right of the screen connects directly to me, allows adding screenshots/pics etc and is a handy way to have a two way conversation on the fly. It also has a host of how-to articles already answered.

Phone: Whilst i'm always happy to have a chat over the phone, shoot some ideas etc, it's not always convenient from a support perspective to just drop what i'm doing in order to handle your enquiry that could typically be handled via the above support channels much more efficiently. I'd much prefer to have time to read over your query and be able to respond accordingly, including with any relevant links to documentation for your convenience. 

SMS/Messenger/WhatsApp: Due to the high amount of SMS spam I get on a daily basis, I do not recommend using this at all or at the very least not for critical response questions. Similarly I rarely use Facebook from a personal perspective, so if you need to use Messenger, please message the Irez Enterprise page - hot tip, it is actually connected to my little chat icon on this page. I no longer use WhatsApp at all. Messages there will be lost forever.

Call anytime during business hours and i'll get back to you as soon as possible if I can't answer. Alternatively You can use the schedule below to book a time that's convenient for both of us.